Terms of service

Welcome to Palmén! The terms "we", "us", and "our" refer to Andreas Palmén. Palmén operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalised shopping experience (the "Services"). Palmén is powered by Shopify, enabling us to offer the Services to you.
The following rules and conditions, together with all policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and obligations when using the Services. Please read these Terms carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or visit our Services.

Section 1 – Access and Account
By accepting these Terms, you confirm that you have reached the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You warrant and guarantee that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities on your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products
We have made every effort to display our products and services accurately in our online stores. However, colours and product appearances may vary depending on the device you use to access the store and your device settings.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to those displayed or described in our online stores.
All product descriptions are subject to change at any time without prior notice, at our sole discretion. We reserve the right to discontinue selling any product at any time and may limit the quantity of a product we offer to a person, geographic region, or jurisdiction, on a case-by-case basis.

Section 3 – Orders
When you place an order, you are making an offer to purchase. Palmén reserves the right to accept or decline your order for any reason, at our sole discretion. Your order is not accepted until Palmén confirms receipt. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Palmén may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time of the order.
Your purchases may only be returned or exchanged in accordance with our Refund Policy.
You warrant and guarantee that your purchases are for personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing
Prices, discounts, and promotions may change without prior notice. The price for a product or service is the price in effect at the time of the order and is stated in your email order confirmation. Unless otherwise expressly stated, prices do not include taxes, shipping, handling, customs, or import fees.
Prices in our online stores may differ from prices in physical stores, other online stores, or third-party stores. We may occasionally offer promotions on the Services that affect pricing and are governed by rules and conditions different from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.
You warrant and guarantee that:

The credit card information you provide is true, correct, and complete;
You are authorised to use the credit card for the purchase;
Charges incurred will be paid by your credit card company; and
You will pay all charges incurred on your account at the stated prices, including shipping and handling fees and any applicable taxes.

Section 5 – Shipping and Delivery
We are not responsible for delays in shipping and delivery. All delivery times are estimates and cannot be guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, ownership and risk of loss pass to you.

Section 6 – Intellectual Property
Our Services, including but not limited to all trademarks, text, displays, images, graphics, product reviews, video, and audio, as well as their design, selection, and arrangement, are owned by Palmén, its affiliates, or licensors and are protected by Swedish and international patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services only for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Nothing in these Terms shall be construed as granting you any licence or other rights under any patent, trademark, copyright, or other intellectual property of Palmén, Shopify, or any third party. Unauthorised use of the Services may violate federal and state intellectual property laws.
Palmén’s name, logos, product and service names, designs, and slogans are trademarks owned by Palmén or its affiliates or licensors. You may not use such trademarks without prior written permission from Palmén. Shopify’s name, logo, product and service names, designs, and slogans are trademarks owned by Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks owned by their respective owners.

Section 7 – Optional Tools
You may have access to third-party tools as part of the Services, which we neither monitor, control, nor endorse.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We have no liability whatsoever arising from or related to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Services (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Links to Third Parties
The Services may contain material and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites you choose to visit. If you decide to leave the Services to access these materials or third-party websites, you do so at your own risk.
We are not liable for any damage or loss related to your access to third-party websites, your purchase or use of products, services, resources, or content on third-party websites. Please review third-party policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 – Relationship with Shopify
[Note to Merchant: This section describes Shopify’s relationship to your store and should not be removed or altered.]
Palmén is powered by Shopify, which enables us to provide the Services to you. However, all purchases and sales you make in our store are directly with Palmén. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and Palmén, including any damages or losses arising from purchased products and services. You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising out of or in connection with your purchases and transactions with Palmén.

Section 10 – Privacy Policy
All personal information we collect through the Services is governed by our Privacy Policy, and some personal information may be subject to Shopify’s Privacy Policy. By using the Services, you confirm that you have read these privacy policies.
Since the Services are provided by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you provide to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence to provide services to you. Please read our Privacy Policy for more information on how we, Shopify, and our partners use your personal information.

Section 11 – Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, concepts, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in all media for any purpose, including commercial use. For example, we may use our rights under this licence to operate, provide, evaluate, improve, and promote the Services and to fulfil our obligations and exercise our rights under these Terms.
You also warrant and represent that:

You own or have all necessary rights to all Feedback;
You have disclosed all compensation or incentives received in connection with providing Feedback; and
Your Feedback will comply with these Terms.

We have and will not have any obligation to:

Treat your Feedback as confidential;
Pay compensation for your Feedback; or
Respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property rights or these Terms.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malicious software that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for all Feedback you provide and its accuracy. We assume no liability and disclaim any responsibility for Feedback posted by you or any third party.

Section 12 – Errors and Omissions
Occasionally, there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (even after you have submitted your order).

Section 13 – Prohibited Use
You may only use the Services for lawful purposes. You may not directly or indirectly use the Services:

For any unlawful or harmful purpose;
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or injure any of our employees or any other person;
To transmit false or misleading information;
To upload, post, email, transmit, or otherwise make available any material that does not conform to these Terms;
To transmit or procure the sending of any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation;
To impersonate or attempt to impersonate any person or entity;
To engage in any other conduct that restricts or inhibits anyone’s use of the Services, or which, in our sole judgment, may harm Palmén, Shopify, or users of the Services or expose them to liability.

Additionally, you agree not to:

Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services;
Collect or track the personal information of others;
Engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;
Interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Services or any related website for violating any of the prohibited uses.

Section 14 – Termination
We may terminate this agreement or your access to the Services (or any part thereof) at any time, with or without cause, and with or without notice. You remain liable for all amounts due up to and including the date of termination.
The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy, and any other provisions that by their nature should survive termination.

Section 15 – Disclaimer of Warranties
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY PROVIDED BY Palmén, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
We do not warrant, represent, or guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you.

Section 16 – Limitation of Liability
To the fullest extent permitted by law, Palmén, our affiliates, directors, officers, employees, agents, contractors, service providers, or licensors, or Shopify and its affiliates, shall not be liable for any damage, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or products) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

Section 17 – Indemnification
You agree to indemnify, defend, and hold harmless Palmén, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable attorneys’ fees, made by any third party due to or arising out of:

Your breach of these Terms or the documents they incorporate by reference;
Your violation of any law or the rights of a third party; or
Your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that failure to promptly notify shall not relieve you of your obligations, except to the extent you suffer material prejudice. We may control the defence and settlement of such claims at your expense, including the selection of counsel, but shall not settle any claim that requires non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You shall cooperate in the defence of indemnifiable claims, including by providing relevant documents.

Section 18 – Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, without affecting the validity and enforceability of the remaining provisions.

Section 19 – Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this website or in respect of the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 20 – Assignment
You may not assign, transfer, or sublicense this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt is void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice.

Section 21 – Governing Law
These Terms and any separate agreements through which we provide the Services to you shall be governed by and construed in accordance with the laws of Sweden. You and Palmén agree to submit to the personal and exclusive jurisdiction of the courts located in Sweden.

Section 22 – Headings
The headings in this agreement are for convenience only and have no legal or contractual effect.

Section 23 – Changes to Terms of Service
You can review the most current version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 24 – Contact Information
Questions about the Terms of Service should be sent to us at andreas@andreaspalmen.com.
Our contact information is as follows:
Andreas Palmén
andreas@andreaspalmen.com
Hyggesvägen 13D, 90346 Umeå, Sweden
+46 (0)70 370 38 00